Pitch & Green

Well, the gentleman told me to come and pick up a loaner(he let it slip that it'd been in his warehouse for a couple of months...oops, thought you didn't have any to loan me fella) which I did. I could tell it was a loaner for a reason...it'd been rode hard and put up wet, but who cares, I can do my lawns, right? Wrong, no sooner do I get it off the trailer then the left spindle strips out...ugh! I manage to mow one yard, it takes me 2&1/2 times longer than it should because I'm wrestling the machine the whole time due to it only driving with one wheel. I take it back in on Wednesday and the gentleman I've been talking to that won't return my phone calls tells me they aren't going to warranty my engine. I handed him a letter that I had emailed him earlier which, as suspected, he had not yet read. I then ask to wait so that I can talk to the owner/president of this establishment. Now, the gentleman I've been talking to has been courteous and professional, it's just the lack of customer service that has me very frustrated. Well, the owner shows up, but he doesn't come and get me from the sales area, I see him walking through so I intercepted him. I told him who I was...it took him a moment to put it all together, understandable since he sold me the unit over a year ago, and we commenced to discussing why he should replace my engine. Without going into all of the details, I kept my cool when he said I'd have to pay for the engine and we ended up in his office talking in private. I had to keep reminding him to look me in the eye when he was talking to me, which he finally did and had to be reminded no more. I told him I was buying a competitors business very soon and that business currently used equipment and parts bought from this dealership. I told him if, as a customer, I felt I was being treated poorly, I would take my business elsewhere and would tell all my friends when asked why I was no longer doing business with him. He said he was not going to buy my business. I told him that he didn't have to, he already had my business, but he was well on his way to losing my business. Well, after about 20 minutes of each of us arguing our case, I told him I had to get back to work and reitterated I couldn't afford to pay $900.00 for something that wasn't my fault. He told me he'd call his rep again and then would call me back. I left figuring I'd be getting my equipment from someone else from now on and figuring I was going to have to find another commercial mower. I was some kind of upset, too...I didn't think I was getting the engine and I was mad about it. I've changed the oil in this engine everytime I'm supposed to, cleaned the air filter after each day's mowing(which is more often than you had to) and have basically taken excellent care of it. So, I'm thinking, "This is what I get for taking care of something they sell me"? Why bother dealing with them anymore? I also was getting all of my information together to give to an attorney so I could get this eventually taken care of. Well...all that "you catch more flies with honey than you do with vinegar" finally paid off. The owner/president called me back and told me that they were warrantying my engine and I could pick it up that afternoon. I was shocked. I couldn't believe they did it...they had fought it so hard. I was very pleased...and very thankful God so chose to bless us that way. It was one of those times I really didn't know where the money was going to come from.